FAQs

Alarms

Monitoring

Keypads

Access Systems

Pir Sensors

CCTV Systems

Smoke Alarms
FAQs

Alarms

Monitoring

Keypads

Access Systems

Pir Sensors

CCTV Systems

Smoke Alarms
FAQs
FAQs
What type of security alarm system should I get?
Consider what level of security you need.
Are you a renter or owner occupier? Renters should choose a wireless system as it can be moved when you do.
Homeowners or Business can choose any affordable security system that suits the home or commercial layout.
Is a Wireless or Hardwired security system more suitable?
There are home security system packages to suit all needs and budgets.
Choose to get installed a reputable brand (PrimeTech’s preference of choice is the Paradox brand)
Consider what extras you may want to add to the system at a later stage and what technology and home automation capabilities are available.
Contact us now for a free no-obligation quote to put a solution together that meets your needs for your new security system
What are Keyfob remotes?
What is Night arming or Partial arming?
Can my remote open the automatic garage door?
What is a Panic Button?
What is a PIR?
What is a Pet Friendly PIR?
Should I be Monitored?
- Your alarm system is monitored 24/7 by a dedicated alarm monitoring company.
- Statistics have shown that by far the greatest proportion of Residential burglaries occur during the day.
- A security alarm will alert the monitoring company when your home/commercial site has been broken into.
- You don’t have rely on your neighbours to hear and respond to the audible siren as they may be out also
- By being monitored you will be notified that your alarm has activated, and the Monitoring Station will follow your instructions for your response plan. If you or one of your nominated contacts are not in a position to attend to your site, the Monitoring Station can dispatch a professionally trained security guard to attend your site and ascertain the cause of the alarm, and if required, organize with your nominated contacts for your house to be made safe and secure
- A monitored alarm will notice if there is a power outage to your premises and if it is extended, notification may be crucial for you. ( fridge, freezers, heated fish aquariums )
- Panic Buttons ( eg. wall mounted beside bed or mobile pendant) for protection or medical attention can be monitored for immediate response from the Monitoring Station.
What is a monitored smoke detector?
With the addition of smoke detectors the intruder alarm expands into a full security system. Domestic installations should have a smoke detector installed within 3 metres of each sleeping area (bedroom) at a minimum. The addition of a smoke detector to your alarm system provides added protection for your property during any absence therefore peace of mind for valuable and sentimental items that are irreplaceable. Even when you are at home the smoke detector is linked to a 24 hour zone giving you protection while you are asleep, outside or at the other end of your house.
A monitored smoke sensor is integrated with your security system and directly connected to the monitoring station. Monitored smoke alarms notify your security company immediately that smoke has been detected and depending on your response plan, the fire brigade can be dispatched immediately, to minimize loss of goods and damage.
A monitored smoke alarm is active 24/7 whether the home security alarm is in armed or disarmed mode.
What if I self monitor?
If your home security alarm activates and alerts your cell phone there are times when the phone is not with you, either you are in a meeting or in an area where coverage is patchy, or the network is down. If you are away for the weekend or on holiday when your home alarm goes off, you can always contact others, providing you are in cellphone coverage.
You can selfmonitor the alarm system on its own, but it becomes much more effective when combined with one of the many available home security camera systems. If you receive a signal from the alarm system side, you can use a smartphone app or other mobile monitoring setup to view the cameras in or around the home.
See more
Phone or Fibre monitoring?
For many homes today the traditional analogue phone line is becoming a thing of the past and upgrading to a digital, wireless or fibre connection may inhibit existing monitored alarms but most can be connected by adding a networks communicator module. Contact now
These communicators are for both Self Monitoring or To your dedicated Monitoring Station.
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How often should my security alarm be serviced?
We advise our residential customers to have their alarms serviced annually. We send a reminder to our monitored customers yearly to book their maintenance service. Our commercial customers are advised to have their maintenance service bi-annually.
What are Glass Break and Shock sensors?
What is a Door Contact or Reed Switch?
reed switches is to put them on pool gates, firearms lockers, roller doors etc and link to your chime feature. These are available for both wireless or
hardwired alarm systems.
What happens to the alarm if the power goes off?
Will the alarm go off for ages and annoy the neighbours?
Can burglars get at siren outside?
What if I need to Know more?
Contact
Glossary of Terms for monitoring
UFB ( Ultra Fast Broadband )
IP Monitoring ( Internet Protocol )
IP Monotoring is when the alarm communities with the monitoring station through an internet connection, without needing a landline or mobile phone.
more on IP
GPRS ( General Packet Radio Service )
GPRS usage is typically charged based on the volume of data, and is probably better known as Mobile Broadband with GPRS (Data), you pay for the volume of data and each ‘call’ made is tiny, which means a very low data usage.
more on GPRS
GSM ( Global System for mobile Communications )
PSTN (Public Switched Telephone Network )
Static IP
UPS ( Uninterrupted Power Supply )
A UPS is typically used to protect hardware such as computers, data centers, telecommunication equipment or other electrical equipment where an unexpected power disruption could cause serious business disruption or data loss. UPS units range in size and cost.
While your alarm has a back up battery, your router for the internet connection doesn’t and you want the alarm to communicate to the monitoring station during a power outage if required.

Alarms

Monitoring

Keypads

Access Systems

Pir Sensors

CCTV Systems

Smoke Alarms
FAQs

Alarms

Monitoring

Keypads

Access Systems

Pir Sensors

CCTV Systems
